Agents Unable to Change Sender when Composing Email
Written by Pat Parkhill
Updated at August 4th, 2025
When using the LiveVox Email editor, agents can select from a variety of options. They can choose who to send an email to, what the email will say (in the form of a custom message or saved template), and who the email is from.
If you have an agent that is unable to change the "From" field to a different email address, they will see the following error ("This field is required"):
- In order to fix this, log in to the LiveVox Portal (LVP) as a User.
- Navigate to the Email tab and click on Email Channel:
- Identify which email address you would like your agent to have access to in the "From" field when sending an email and double-click on it.
Your agent will now have access to the email address in the From field:
