Help Topics
Whether it's a very specific question, or a vague one, we have it covered in our company help center.
Popular Articles
Registering with the Free Caller Registry Solution
If you are engaged in outbound dialing, you might be facing challenges with block...
Capturing Logs in LiveVox Communicator (LVC) v5.3
If you are having problems with the LiveVox Communicator (LVC) v5.3 application, ...
Capturing Logs in LiveVox Communicator (LVC) v3.15
If you are having problems with the LiveVox Communicator (LVC) v3.15 application,...
Unable to Launch Calls
Having trouble launching calls through your LiveVox Portal (LVP)? Let's take a lo...
Running the Audio Wizard in LiveVox Communicator (LVC) v5.3
If you are having difficulties establishing an audio connection using the LiveVox...
Troubleshooting Agent Monitoring Problems
When you cannot monitor your agents, the issue can take one of the following form...
What is Two-Way Texting? Can It Be Automated?
Two-Way Texting Two-way texting is when an agent is enabled to interact with a cu...
Running the Qualify Test
The Qualify Test is a browser automation tool that tests a variety of metrics rel...
Agent Desktop is Frozen, Unresponsive, or Displaying Incorrect Information
If an agent is reporting problems with their Agent Desktop , ask them what specif...
Automated Report Never Arrived
When working with LiveVox reports, you have a few different options available to ...