You are prompted to change your password when:

• You log in to the agent desktop for the first time.
• Your password has expired.
• Your manager has changed your password.

Procedure

To change your password:

1. Log in to the agent desktop.
2. Click your avatar, and then click Change Password. 
   The Change Password window is displayed:

   U17 Agent Change Password

   LV19 and Fall 23 Agent Change Password

3. Enter the current password and the new password.
   
   Delete

   Password Characteristics

   • Ensure that the new password does not match any of your last four or more passwords (the number depends on the password reuse restriction count set by your manager).
   • If the password strength set by your manager is Medium, ensure that the new password:
     • Contains a minimum of eight characters.
     • Contains at least one digit and at least one letter.
   • If the password strength set by your manager is Strong, ensure that the new password:
     • Contains a minimum of eight characters.
     • Contains at least one digit, at least one letter, and at least one special character.
   • If the password strength set by your manager is Very Strong, ensure that the new password:
     • Contains a minimum of 12 characters.
     • Contains at least one digit, at least one letter, and at least one special character.
4. Click Submit.
   Your password is changed and your new password is now effective.