The LiveVox Communicator (LVC) is a softphone application that enables you to make Voice over Internet Protocol (VoIP) calls over the Internet. LVC integrates with the LiveVox communication platform and eliminates configuration and technical competency requirements. LiveVox assumes all responsibility for the configuration, which means the settings are not accessible. This guarantees interoperability with the LiveVox VoIP platform and eliminates accidental changes that could cause your phone to stop working.
The LiveVox VoIP implementation team provides the LVC URL for you to download and install the LVC.
LVC Version 3.15
Prerequisites
To use LVC version 3.15, you must be an existing NA3, NA4, or NA5 customer.
System Requirements
Your system must have Internet connectivity and adhere to the following minimal configuration requirements:
- Processor: Pentium III 1 GHz
- Headset: USB (recommended vendors: Plantronics, Logitech)
- Operating system: Windows® 2000, Windows XP, and later (up to Windows 10)
- RAM: 512 MB RAM for Windows® 2000 and Windows XP; 2 GB for Windows Vista, 7+, 8, or 10
- Sound card: Onboard audio (16-bit sound card) with a headphone jack
Note
Terminal services with thin clients require separate requirements. If you are using a thin client, contact your Implementation Manager/Account Team for more information.
Downloading LiveVox Communicator (LVC)
Download LVC by using the LVC URL provided by the LiveVox VoIP implementation team. See Logging into the LiveVox Communicator (LVC) to install and use LVC.
DeleteLVC Version 5.3
Prerequisites
You can use LVC version 5.3 only if your site is in the NA3 or NA6 environment.
Important
Consider using LVC only if you cannot use the Agent Desktop Native (ADN) or Web Audio.
System Requirements
Your system must have Internet connectivity and adhere to the following minimal configuration requirements:
- Processor Speed:1 GHz
- Headset: USB (recommended vendors: Plantronics, Logitech)
- Operating system: Windows 7 or later
- RAM: 2 GB
- Sound card: Onboard audio (16-bit sound card) with a headphone jack
Downloading LiveVox Communicator (LVC)
Download LVC by using the LVC URL provided by the LiveVox VoIP implementation team. See Logging into the LiveVox Communicator (LVC) to install and use LVC.
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