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US LCID packages may contain up to 300+ local numbers, which cover 100+ major areas. Canadian LCID packages may contain...
August 4th, 2025 96 views 0 likes
The Local Caller ID (LCID) package displays a local number to the customers you're dialing, making them more likely to...
August 4th, 2025 79 views 0 likes
To request Local Caller ID (LCID) functionality, contact your Account Manager/Account Executive. The request must include the number of LCID...
August 4th, 2025 90 views 0 likes
To view your CID packages available for use, or to see which numbers are featured in each package, navigate to...
August 4th, 2025 82 views 0 likes
The Phone Numbers editor allows users to view all LiveVox-owned phone numbers within the client’s LiveVox Portal (including Local Caller...
August 4th, 2025 80 views 0 likes
The LiveVox Local Caller ID (LCID) feature allows LiveVox customers to configure a local number to be displayed as the...
August 4th, 2025 75 views 0 likes
U17 The Human Call Initiator (HCI) or 10-Digit Manual with Transfer (10 DMT) service types require that agents launch the...
August 4th, 2025 72 views 0 likes
A campaign is a focused attempt to contact customers based on factors such as dialing strategies, customer service goals, or...
August 4th, 2025 70 views 0 likes
A campaign is a focused attempt to contact customers based on factors, such as dialing strategies, customer service goals, or...
August 4th, 2025 69 views 0 likes
Segmentation is the process of filtering the contacts within a large parent campaign into segments (smaller sub-campaigns) so that certain...
August 4th, 2025 78 views 0 likes
Campaign templates are predefined dialing characteristics and schedules that help automate the campaign upload and configuration process. This topic describes...
August 4th, 2025 98 views 0 likes
Calling Name Control and Administration Caller Name (CNAM) is the alphanumeric description displayed on the Caller ID interface for customers...
August 4th, 2025 76 views 0 likes
Creating or Modifying a Dialing Profile Dialing profiles help support compliance policies for dialing and messaging. These policies are regionally...
Pacing is a way to adjust the rate at which you send calls or messages to your customers over a...
This article describes how dialing profiles and strategies can help ensure that you run campaigns in compliance with industry regulations....
August 4th, 2025 89 views 0 likes