When logging in to the agent desktop, you must establish an audio connection. Depending on the type of service you select, you might have to follow different instructions to establish your audio.
Call Using a Computer
- Select the Call using computer checkbox to establish an audio path using the agent desktop.
2. Click the Sign In button.
Note
If you select the Call using computer option, the dial-in instructions screen appears. You must allow the use of a microphone with the selected browser.
Call-In Instructions
For certain services, you might have to call into LiveVox to establish a persistent audio connection.
If you are signing into such a service, you are prompted to call in. The following image shows a sample Call In Instructions pop-up.
Additional Information
- Each agent is assigned a unique PIN number. However, the call-in number is the same for any call center location.
- When signing into the agent desktop, you will hear a beep sound that indicates that you are connected to the audio.
- If you are using a softphone to connect to LiveVox, see the LiveVox Communicator User Guide.
Audio Path (Out)
You must populate this field only if LiveVox is calling you to establish an audio path. If you are unsure, check with your manager. After you populate the field, click the Sign In button to log in to the agent desktop.
Note
The Audio Path (Out) field is editable only by permitted agents. If you need access to this field, contact your manager.
Error
If the call to establish your audio path fails, an error message is displayed. Click the Reconnect or Sign Out button.
