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    • Monitoring an Agent's Call

      You can listen to a call between your agent and a customer in real-time (Monitor). In addition, you can privately...

      August 4th, 2025 84 views 0 likes

    • Logging Agents Out of the LiveVox Platform

      Before You Begin Ensure that you have one of the following LiveVox user roles: Manager, Superuser, Sysadmin You can log out...

      August 4th, 2025 79 views 0 likes

    • Sending Messages to Agents

      Before You Begin Ensure that you have one of the following LiveVox user roles: Manager, Superuser, Sysadmin You can send messages...

      August 4th, 2025 94 views 0 likes

    • Switching the State or Service of Agents

      Using the LiveVox Portal (LVP), you can change the state of your agents who are logged in to the agent...

      August 4th, 2025 75 views 0 likes

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