An inactive agent is not allowed to sign in, nor can you score an inactive agent. To active an agent, use the Agents window.
U17/LV19
To activate an agent's profile:
- Log in to the LiveVox portal.
- On the Configure tab, click Agents > Agents.
The Agents window appears.
- On the General tab, select All from the Filter drop-down list.
- Delete
Info
All the active agents have an Active icon
in the Active column.
Every agent, regardless of active/inactive/locked status, appears in the General Tab - Double-click and select the inactive agent that you want to activate.
The Agent Details window appears. - Enable the Active Agent checkbox.
- Click Save.
Delete
Info
The agent is activated, and is allowed to sign in and also you can score the agent.
Fall 23
To activate an agent's profile:
- On the Configure tab, go to Agents > Agents.
The Agents window appears.
- On the General tab, select All from the Filter drop-down list.
- Double-click and select the inactive agent that you want to activate.
The Agent Details window appears.
- Enable the Active Agent checkbox.
- Click Save.
The agent is activated.
Delete
Delete
Info
- All agents, regardless of their status (active/inactive/locked), are displayed in the General Tab
- All active agents are displayed with an Active icon () in the Active column.