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Quick Start
Quick Start
- Downloading the Agent Desktop Native Application as an Administrator
- Creating a User
- Configuring Agent Desktop Native Application as an Administrator
- Changing an Agent's Password
- Renaming a Service
- Unlocking an Agent
- Associating Phone Numbers with a Service
- Deleting a Service
- Deleting an Agent
- Assigning Services to an Agent
- Assigning Skills to an Agent
- Activating an Agent
- Moving a Service
- Assigning an Agent to an Agent Team
- Routing Calls to Agents
- Configuring Client-Level Service Settings
- Understanding Service-Level Configuration Options
- Creating an Agent
- Copying a Service
- Creating a Service Group
- Understanding SmartReach Services
- Understanding User Roles and Permissions
- Unlocking a User
- Deleting a User
- Using Subnet IP for Added Security
- Understanding and Navigating the Monitor Tab
- Minimum PC Requirements for Administrators (Users) and Agents
- Configuring the LiveVox Quick Connect (QC) Service
- The LiveVox Quick Connect (QC) Service
- Requesting a New Inbound Service
- Creating a Group Voicemail
- Requesting Quality Assurance (QA) Testing for Services, Messages, or Call Flows
- Requesting a New Manual Service
- Requesting an HCI Service
- Requesting Additional Call Centers
- Processing Quick Connect Service Requests
- Managing Reporting Outcomes
- Deleting an Agent Voicemail
- Creating an Agent Extension
- Requesting a New Preview Service
- Requesting a New Unattended Service
- Customizing Export Formats
- Routing an Inbound Call
- Creating a Message and Assigning the Message to a Service
- Technical Specifications and Requirements
- LiveVox Minimum Agent and User Requirements
- Configuring a Preview All Service Type
- Configuring the Unattended Service Type
- Configuring the Human Call Initiator (HCI) Service
- Configuring a 10DMT Service
- Logging in to the LiveVox/SmartReach Portal Using Single Sign-On (SSO)
Popular Articles
- Managing a Ticket
- Running the Qualify Test
- Unable to Generate Call Recording or Screen Recording
- Understanding Qualify Test Results: Location
- Agent Desktop is Frozen, Unresponsive, or Displaying Incorrect Information
- Determining if a Phone Number Is a Wireless Phone Number
- The Customer Community Hub
- Unable to Log in as an Administrator or Agent
- Agents Cannot Use Templates for Sending Email and SMS Messages