Creating a Group Voicemail
Written by Pat Parkhill
Updated at August 4th, 2025
Each voicemail box is associated with a single inbound service and all agents with access to that service have full access to the voicemail using their automated call distribution (ACD) system, regardless of the service they log into. This includes listening to messages, changing the password for the mailbox, deleting messages, and so on.
The following restrictions apply:
- Agents can only check voicemails while logged into the ACD system.
- Managers can check the group voicemail by creating an agent login for themselves, giving access themselves access to the inbound service and at least one outbound service (for example, a Manual service), and logging into the outbound service.
If you would like to create a group voicemail box, contact the LiveVox Customer Care team with the following information:
- Type of VM account: Group
- The number of VM accounts to be created.
- The Service ID(s) and service name(s).
- The voicemail box name (the default is to use the service name as the voicemail box name).
- The voicemail number(s). The number set as the inbound/callback phone can be used as long as it is a LiveVox number).
- The voicemail quota: 100 MB