Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Contact Us
  • Home
  • Administrator
  • Quick Start

Deleting a User

Written by Pat Parkhill

Updated at August 4th, 2025

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Administrator
    Quick Start Contact Management Campaign Management Monitoring Reporting & Analytics CRM Agent Desktop SMS Messaging Attempt Supervisor SpeechIQ Script Email Chat Ticket BI (Business Intelligence) Wallboards API Voice
  • Agent
    Getting Started Using the Agent Desktop Understanding Your Agent Role
  • Troubleshooting
    Diagnostic Tools Error Messages Agent Desktop Troubleshooting Call, Email, or SMS Troubleshooting Reporting & Analytics Troubleshooting Community-Customer Service
+ More

When you no longer require a user role, you can delete that user from the SmartReach Portal. Only Sysadmin and Superuser roles can delete other user roles.

To delete a user:

  1. Login to SmartReach.
  2. Go to Config > System > User.
  3. Select the user you want to delete, and then click the delete icon corresponding to that user.
    The Confirm dialog box appears.
  4. Click Yes.
    Delete

    Warning

    Deletions cannot be undone.

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • Downloading the Agent Desktop Native Application as an Administrator
  • Creating a User
  • Configuring Agent Desktop Native Application as an Administrator
  • Changing an Agent's Password
  • Renaming a Service

Copyright 2025 – testcompanylivevox.

Knowledge Base Software powered by Helpjuice

Expand