U17

• When a project associated with a service changes to another physical or logical call center, you can move the service to that call center. 
• When you copy a service, the service remains in the same call center. If you are building the service for a new call center, you must move the service to the desired call center.

To move a service to a different call center:

1. Log in to the LiveVox Portal (LVP).
2. On the Configure tab, click Services > Services.
   The Services window appears.
   
   

   
   

3. From the Service drop-down list, select the service that you want to move to a different call center.
   
   
   
   
4. Click Change Call Center.
   
   
   
   The Change Call Center window appears
5. From the Choose Call Center drop-down list, select the call center to which you want to move the service.
6. Click Change Call Center.

LV19 and Fall 23

A service defines the basic activities that agents can perform when they use a specific type of service. A service is defined with predefined attributes, such as messaging, compliance rules, and termination codes. A service exists within a single call center.

The following scenarios describe when you might need to move a service from one call center to another call center:

• When a project associated with a service changes to another physical or logical call center, you can move the service to that call center. 
• When you copy a service, the service remains in the same call center. If you are building the service for a new call center, you must move the service to the desired call center.

To move a service to a different call center:

1. Log in to the LiveVox Portal (LVP).
2. On the Configure tab, click Services > Services.
   The Services window with a list of services appears.
   

   

3. Select the service that you want to move to a different call center and double-click.
   
   
4. From the Call Center drop-down, select the required call center. 
5. Click Save.