Call Centers can be used in your LiveVox Portal (LVP) for a variety of functions. Primarily, they are used to organize and group Services together. Call Centers can be named based on your specific use case (such as for a physical location of agents, services that have similar functions, etc.). During your initial LVP setup, you will be provided with a Call Center to use.

Call Centers can be created by Administrators with the appropriate privileges. Alternatively, you can request that our Customer Care team assist you with creating a new Call Center.

Requesting Additional Call Centers

In order for our Customer Care team to assist you, they'll need the answers to a few questions about how you'd like your Call Center set up, such as:

• How many call centers are being requested?
• What is the name of the new call center(s)?
• What services should be included in the call center?
  • Specify the service types that need to be created for the new call center.
• Do you need a specific input filter for the call center? (The filter will be set as the default for all services within the call center.)
• Do you need a specific agent phonebook for the call center? (The phonebook will be set as the default for all services within the call center.)
• Do you want a service group (for routing purposes) created for the call center?
  • If so, indicate how calls should be routed for the services within the call center.