If you enter incorrect credentials while logging in to the SmartReach Portal, you will be locked out of the application after a certain number of attempts. Your account must be unlocked before you can log in again.
Only Sysadmin users can unlock the locked user accounts.
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By default, users are allowed five failed login attempts. You can set the number of login attempts in Config > Services > Client > Security > Max Failed Login Attempts Portal.
To unlock a user:
- Log in to SmartReach as a Sysadmin user.
- Go to Config > System > User.
- Double-click the user you want to unlock. The Confirm window appears.
- Click Yes.