Using Subnet IP for Added Security
Written by Pat Parkhill
Updated at August 4th, 2025
U17
The Security tab of the Client editor controls the security configuration options for both users and agents. On the Security tab, you can specify password-related security parameters and the maximum failed login attempts for the LiveVox Portal (LVP) user and agent. The Subnet IP is one of the fields on the Security tab. The Subnet IP field contains a whitelist of IP addresses that are granted access to LVP. Any IP address that is not listed in the Subnet IP field is denied access. This ensures that LVP access is controlled by the listed IP addresses.
The Subnet IP field controls which IP addresses can access LVP. Permitted users can add or delete IP addresses and also export the list of addresses in .csv format. To add the IP address of an authorized user to the list, specify the subnet IP address and mask in the Subnet IP popup window.
Information
A whitelist is a list of IP addresses that are granted access to the LiveVox Portal. Any IP address that is not listed in the Subnet IP field is denied access.
U19
The Security tab of the Client editor controls the security configuration options for both users and agents. On the Security tab, you can specify password-related security parameters and the maximum failed login attempts for the LiveVox Portal (LVP) user and agent. The Subnet IP is one of the fields on the Security tab. The Subnet IP field contains a whitelist of IP addresses that are granted access to LVP. Any IP address that is not listed in the Subnet IP field is denied access. This ensures that LVP access is controlled by the listed IP addresses.
The Subnet IP field controls which IP addresses can access LVP. Permitted users can add or delete IP addresses and also export the list of addresses in .csv format. To add the IP address of an authorized user to the list, specify the subnet IP address and mask in the Subnet IP popup window.
Information
A whitelist is a list of IP addresses that are granted access to the LiveVox Portal. Any IP address that is not listed in the Subnet IP field is denied access.