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    • Configuring Call and Screen Recording Jobs

      You can configure call recording and screen recording functionalities through the  Jobs  tab in the Client window in the LiveVox Portal....

      August 4th, 2025 75 views 0 likes

    • Generating a Call Recording Report

      The Call Recording reports are generated based on the Days of Call Recording duration set at the Client  or Service...

      August 4th, 2025 73 views 0 likes

    • Understanding Real-Time Metrics vs. Historical Metrics

      Real-Time Metrics The Monitor tab of the LiveVox portal provides real-time statistics and metrics for voice, email, SMS, and chat...

      August 4th, 2025 78 views 0 likes

    • Understanding LiveVox Portal Reports

      This article provides a brief overview of the reports available to you on the LiveVox Portal (LVP). Inbound Reports  ...

      August 4th, 2025 80 views 0 likes

    • Call Recording Storage

      LiveVox stores your call recording files for a minimum of 3 days and a maximum of 15 days at no...

      August 4th, 2025 90 views 0 likes

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