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How Are Grades Added to a Scorecard?

Written By Pat Parkhill (Super Administrator)

Updated at August 4th, 2025

U17

To add grades to a scorecard:

Log on to the LiveVox Portal.
On the WFO tab, click SpeechIQ > Configuration > Scorecard.
The Scorecards window appears.
Double-click the scorecard for which you want to add grades.
The scorecard appears on the Settings tab.
On the Grades tab, click New.
The Grade Form window appears.

Specify values in the following fields.

Field	Description
Name	Specify a name for the grade.
Min Score %	Specify the minimum grade.
Max Score %	Specify the maximum grade.
Require Comment	Select this checkbox if you want to enter a comment for the grades.

Click Add.
The grades appear on the Grades tab.
Click Save.

Info

You can view a summary of all the changes made to the scorecard on the History tab. The timestamp in the Changed On column of the tab is represented in Eastern Time.

U19

To add grades to a scorecard:

Log on to the LiveVox Portal.
On the WFO tab, click SpeechIQ > Configuration > Scorecard.
The Scorecards window appears.
Double-click the scorecard for which you want to add grades.
The scorecard appears on the Settings tab.
On the Grades tab, click New.
The Grade Form window appears.

Specify values in the following fields.

Field	Description
Name	Specify a name for the grade.
Min Score %	Specify the minimum grade.
Max Score %	Specify the maximum grade.
Require Comment	Select this checkbox if you want to enter a comment for the grades.

Click Add.
The grades appear on the Grades tab.
Click Save.

Info

You can view a summary of all the changes made to the scorecard on the History tab. The timestamp in the Changed On column of the tab is represented in Eastern Time.