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SpeechIQ is LiveVox's Speech Analytics platform that analyzes call recordings by using important interaction data such as, silence time, talk...
August 4th, 2025 86 views 0 likes
An effective evaluation program needs a well-balanced scorecard, which contains questions that address key performance indicators (KPIs) and factors affecting...
August 4th, 2025 95 views 0 likes
U17 Creating a Scorecard Category To create a scorecard category: Log in to the LiveVox Portal. On the WFO tab,...
August 4th, 2025 79 views 0 likes
U17 To create a scorecard: Log on to the LiveVox Portal. On the WFO tab, click SpeechIQ > Configuration > Scorecards.The...
August 4th, 2025 80 views 0 likes
U17 To add grades to a scorecard: Log on to the LiveVox Portal. On the WFO tab, click SpeechIQ >...
August 4th, 2025 76 views 0 likes
An effective evaluation program needs a well-balanced scorecard with questions that address key performance indicators (KPIs) and factors affecting the...
August 4th, 2025 77 views 0 likes
To delete grades from the scorecard: Log on to the LiveVox Portal. On the WFO tab, click SpeechIQ > Configuration...
August 4th, 2025 81 views 0 likes
E-Learning can be utilized within LiveVox's WFO tools (featured in the LiveVox Portal). These learning assignments, sent directly to agents,...
August 4th, 2025 69 views 0 likes
U17 To modify a work queue task type: Log on to the LiveVox Portal. On the WFO tab, click Work...
August 4th, 2025 72 views 0 likes