Creating a Contact Using the Ticket Feature
Written by Pat Parkhill
Updated at August 4th, 2025
Ticket allows you to create new contacts within the Ticketing system.
U17/LV19
Creating a Contact Using the Ticket Feature
To create a contact through the Ticketing system:
- On the Configure tab of the LiveVox Portal (LVP), click Ticketing > Tickets.
A window appears displaying the Accounts, Contacts, and Tickets tabs. - On the Contacts tab, click New Contact.
The New Contact window appears. 
- Specify values in the Contact Fields.
- Click Save.
The contact is created, and the details of the contact appear on the Contacts tab.
Delete
Delete
Info
In the window displaying the contact details, you can:
- Create another contact by clicking New.
- Create an account, ticket, task, or note for the contact by clicking the Account, Ticket, Task, or Note option on the New menu.
- Link the contact to an existing account or ticket by clicking the Account or Ticket option on the Link menu.
- Delete the contact by clicking Delete on the More menu.
- Go to the previous window by clicking the Close icon (
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).
Fall 23
Creating a Contact Using the Ticket Feature
To create a contact through the Ticketing system:
- On the Configure tab, go to Ticketing > Tickets.
The Tickets List appears. - Locate and open the ticket (double-click on it) to which you want to add a contact.
- Click the plus icon (
) and select Contact.
The New Contact window appears.
- Specify values in the Contact Fields.
- Click Save.
The contact is created, and the details of the contact appear on the Contacts tab.