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    • 10-Digit Manual with Transfer (10DMT) Agents

      Are You a 10DMT Agent? If you are using the 10DMT screen to manually enter the phone numbers, you are a...

      August 4th, 2025 48 views 0 likes

    • Human Call Initiator (HCI) Clicker Agents

      This article provides an overview of the role of HCI Clicker Agents in the LiveVox Portal (LVP).  In LVP, Human...

      August 4th, 2025 49 views 0 likes

    • Human Text Initiator (HTI) Clicker Agents

      The Human Text Initiator (HTI) service enables agents to manually launch text messages using a mouse click. Agents using the...

      August 4th, 2025 50 views 0 likes

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