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Agent Desktop Troubleshooting

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    • Agent Desktop Call Timer is Incorrect

      Many aspects of a call within the LiveVox platform are tracked, such as who the call is to, when it...

      August 4th, 2025 105 views 0 likes

    • Enabling Call Acceptance Feature in Agent Desktop

      LiveVox offers a variety of potential settings options for an agent's experience during an inbound call. A common complaint amongst...

      August 4th, 2025 106 views 0 likes

    • Termination Codes or Call Controls Not Visible from Agent Desktop

      Within the LiveVox Agent Desktop , agents are presented with a variety of tools to assist them in their customer...

      August 4th, 2025 99 views 0 likes

    • Agent Desktop is Frozen, Unresponsive, or Displaying Incorrect Information

      If an agent is reporting problems with their Agent Desktop , ask them what specifically is occurring. This guide will...

      August 4th, 2025 108 views 0 likes

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