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There are three delivery methods that are used to send and deliver a Short Message Service (SMS) text: Toll-free number...
August 4th, 2025 84 views 0 likes
Toll-Free Number Toll-free numbers (TFNs) allow for 3 messages to be sent per second, making them an excellent fit for...
August 4th, 2025 76 views 0 likes
When utilizing toll-free number SMS, there are a few "best practices" to keep in mind: Callback numbers and delivery numbers...
August 4th, 2025 75 views 0 likes
Gathering consent from a customer is essential for automated programs (such as SMS campaigns). Consent is typically gathered via existing...
August 4th, 2025 80 views 0 likes
Two-Way Texting Two-way texting is when an agent is enabled to interact with a customer over an SMS channel. Two-way...
August 4th, 2025 93 views 0 likes
SmartReach takes a multi-step approach to reduce risk for our customers in the SMS space. However, as in any space...
August 4th, 2025 79 views 0 likes
To enable an agent to handle the SMS channel from the Agent Desktop: On the Configure tab, click Agents > Agents....
August 4th, 2025 94 views 0 likes
This article describes how to customize the body of an SMS message intended for customers. U17 To customize an SMS...
August 4th, 2025 73 views 0 likes
When done in a compliance-friendly manner, texting is an effective way to synchronize outbound and inbound customer interactions into a...
August 4th, 2025 42 views 0 likes
A Short Message Service (SMS) campaign is a text message that is sent to a large number of contacts, to...
August 4th, 2025 views 0 likes
In LVP, the Human Text Initiator (HTI) is a service in which an agent, known as a Clicker Agent, manually...
August 4th, 2025 86 views 0 likes