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SMS
SMS
- How Are SMS Messages Sent and Delivered?
- What Is Involved in Getting a Toll-Free Number or Shortcode?
- What Are Best Practices for Toll-Free Number Texting?
- How Does a Customer Opt-in (or Double Opt-In)?
- What is Two-Way Texting? Can It Be Automated?
- How Does SmartReach Mitigate the Risk of Being Blocked from Sending SMS?
- Enabling the SMS Channel for an Agent
- Customizing an SMS Template
- Best Practices for SMS
- Create, Build, and Play an SMS Campaign
- Human Text Initiator (HTI) Overview
Popular Articles
- Managing a Ticket
- Running the Qualify Test
- Unable to Generate Call Recording or Screen Recording
- Understanding Qualify Test Results: Location
- Agent Desktop is Frozen, Unresponsive, or Displaying Incorrect Information
- Determining if a Phone Number Is a Wireless Phone Number
- The Customer Community Hub
- Unable to Log in as an Administrator or Agent
- Agents Cannot Use Templates for Sending Email and SMS Messages