U17
To modify a work queue task type:
- Log on to the LiveVox Portal.
- On the WFO tab, click Work Queue > Work Queue Config.
The Work Queue Config window appears. - Double-click the task type that you want to modify.
The Task Settings window appears.
- Specify values in the following fields.
Field Description Subject
Subject of the task. Priority
Priority of the task. The default options are High, Medium, and Low.
Duration Days
Duration (in days) for the selected task type.
- Click Save.
The task is modified and displayed in the Work Queue Config window.
U19
To modify a work queue task type:
- Log on to the LiveVox Portal.
- On the WFO tab, click Work Queue > Work Queue Config.
The Work Queue Config window appears. - Double-click the task type that you want to modify.
The Task Settings window appears.
- Specify values in the following fields.
Field Description Subject
Subject of the task. Priority
Priority of the task. The default options are High, Medium, and Low.
Duration Days
Duration (in days) for the selected task type.
- Click Save.
The task is modified and displayed in the Work Queue Config window.