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When an agent uses the agent desktop, the agent is assigned one of the following states or statuses when in...
August 4th, 2025 55 views 0 likes
When talking to a customer, you might need to schedule a time to call that customer again. Using the Schedule...
August 4th, 2025 46 views 0 likes
When you log in to the agent desktop with the service routed to receive inbound calls, you can receive the...
August 4th, 2025 63 views 0 likes
Termination codes (or disposition codes) identify the possible outcomes of the calls agents make and receive. You must select a...
August 4th, 2025 64 views 0 likes
You can make an outbound call to talk to your customer using the manual dial functionality (if enabled by your...
August 4th, 2025 51 views 0 likes
When a call is connected, the agent desktop displays your status, your signed-in service, the caller information, the Call Control...
Email is one of the ways that you can use to communicate with your customers. You can send and receive...
August 4th, 2025 47 views 0 likes
You can access voicemail messages (group and personal) and record voicemail greetings on the Agent Panel of your Agent Desktop....
August 4th, 2025 66 views 0 likes