You can access voicemail messages (group and personal) and record voicemail greetings on the Agent Panel of your Agent Desktop.

Accessing a Voicemail

To access a voicemail:

1. On the Inbox tab of the Agent panel, in the Voicemail section, select the voicemail that you want to access.
2. Click the voicemail number.
   The options to play, pause, download, and resolve the voicemail appear.
    

Recording a Voicemail Greeting

To record a voicemail greeting:

1. On the Inbox tab of the Agent panel, in the Voicemail section, select Personal Voicemail.
   
2. Click the gear icon .
   The Record Greeting window appears.
   
3. To start recording the greeting, click the microphone icon .
4. To stop the recording, click the stop icon.
5. To review the recording, click the play icon .
6. To save the recording, click Save.
   A message appears stating that the greeting is saved for the voicemail box.

Video Demonstration

The following video shows how to access, play, download, and resolve a voicemail message, and how to record a greeting for your personal voicemail.