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You can add termination codes to specific services or groups of services to indicate the reason a call has been...
August 4th, 2025 90 views 0 likes
If you are working as a Knowledge Worker agent, you use the Knowledge Worker desktop, which is configured by your...
August 4th, 2025 82 views 0 likes
LiveVox provides a configurable screen recording feature for each agent desktop through the Agent Desktop Native application. The system captures...
August 4th, 2025 80 views 0 likes
LV17 Designer (CRM with Editor) is a configuration tool on the LiveVox Portal (LVP) that enables you to design an...
August 4th, 2025 88 views 0 likes
This topic describes how to associate an Agent Desktop with a service so that the Agent Desktop is predefined to...
August 4th, 2025 68 views 0 likes
Before You Begin Ensure that you have one of the following LiveVox user roles: Manager, Superuser, Sysadmin Ensure that you...
August 4th, 2025 83 views 0 likes
A Contact Center Customer Relationship Management (Contact Center CRM) Agent Desktop contains the Designer panel, which is an extension of the...
August 4th, 2025 97 views 0 likes
You can customize an Agent Desktop to empower your agents and improve their experience by presenting them with the information...
The Agent Scheduling feature enables you to create shifts for agents, assign shifts to agents, and define thresholds for compliance....
Agent phonebooks allow agents to transfer calls to a list of internal and external contacts. Phonebooks are assigned at the...
August 4th, 2025 84 views 0 likes
LiveVox Connect (LV Connect) acts as a notification or a bulletin board channel specifically designed for the agent desktop. LV...