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HAR (HTTP Archive format) is a log of a web browser's interaction with a site. This information is required for...
August 4th, 2025 103 views 0 likes
Having a display problem in the LiveVox platform? Unable to access LiveVox after a platform update? Try clearing your cache...
August 4th, 2025 91 views 0 likes
Note For information on what Network and Console logs (also known as F12 logs) are used for at LiveVox, take...
August 4th, 2025 99 views 0 likes
If you are having difficulties establishing an audio connection using the LiveVox Communicator (LVC) v3.15 application, there is a tool...
August 4th, 2025 100 views 0 likes
If you are having problems with the LiveVox Communicator (LVC) v3.15 application, it may be necessary to capture some debug...
August 4th, 2025 144 views 0 likes
If you are having problems with the LiveVox Communicator (LVC) v5.3 application, it may be necessary to capture some debug...
August 4th, 2025 131 views 0 likes
If you are having difficulties establishing an audio connection using the LiveVox Communicator (LVC) v5.3 application, there is a tool...
August 4th, 2025 134 views 0 likes
The Qualify Test is a browser automation tool that tests a variety of metrics related to your WebRTC-based connection with...
August 4th, 2025 104 views 0 likes
Understanding Qualify Test Results If you've successfully run a test using our Qualify Test browser automation tool, you may be...
August 4th, 2025 93 views 0 likes
The Throughput Widget tests the data channel throughput. This can be used as a gross estimate of the number of...
The Call Quality widget tests for the actual session quality when connecting a WebRTC session with the service being tested....
August 4th, 2025 102 views 0 likes
The Device State widget collects useful device information and puts them front-and-center on the Results page: Custom Field Options...
August 4th, 2025 116 views 0 likes
The Location widget looks for the geolocation of the user (this is found based on the public IP address of...
August 4th, 2025 107 views 0 likes
The Bandwidth Speed Widget runs an HTTPS speed test from the user’s device to your data center location: This test...
The DNS Lookup Widget tests the reachability and connectivity to a list of HTTPS or WSS addresses: This test tries...
August 4th, 2025 106 views 0 likes
LiveVox uses a database of wireless numbers from Interactive Marketing Solutions ( http://www.ims-dm.com/ ). LiveVox has a subscription from IMS...
August 4th, 2025 97 views 0 likes
Acquiring Agent Desktop Native Logs To acquire the Agent Desktop Native (ADN) logs, complete the following steps: Go to the...