Assigning a Contact Flow to a Service
Written by Pat Parkhill
Updated at August 4th, 2025
This topic describes the different ways in which you can associate a contact flow with a service.
- In the LiveVox Portal (LVP), when you create a contact flow that uses the lookup module, the Lookup Source property allows you to select Services or Contacts as the source of the lookup key. If you select the Services option here, the lookup key focuses on accounts or phones associated with the selected service.
- After you create and deploy a contact flow, you must create a message template and associate the message template with a contact flow. Then, after you deploy the message, you can assign the message to a service using the drop-down options in the Services Editor > Settings tab > Contact Rules section.