Assigning a Message to a Service
Written by Pat Parkhill
Updated at August 4th, 2025
After you create and deploy a message, you must assign it to a service to ensure that the contact flow behaves as expected. This topic describes how to assign a message to inbound and outbound services using the Services editor.
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Note
You can assign a message to more than one service. However, each service can only have one associated message.
- In the LiveVox Portal, navigate to the Services editor by selecting Configure > Services > Services.
- Select the required Call Center and Service values from their respective drop-down menus.
- To assign a message to an outbound service, click the Messaging tab.
- In the Properties table, double-click the Message property field.
- In the Edit Property(s) window, select the required message from the drop-down menu for the Property Value field.
- Click Ok, then click Save.
- To assign a message to an inbound service, click the Phone Numbers tab.
- Select a message from the Inbound Message drop-down menu.
- Click Save.Delete
Note
To view the selected message in the Messages editor and view associated services, click the ellipsis next to the drop-down menu.
