Assigning Script to Services
Written by Pat Parkhill
Updated at August 4th, 2025
To make a script available for your agents, you must assign the script to the services assigned to your agents.
To assign a service to a script:
- Log in to the LiveVox Portal.
- On the Configure tab, click Agents > Agents Desktop.
The Agent Desktop window appears. - Click the Designer tab.
- Select the required Designer Desktop from the drop-down list.
- Click the
(arrow) button.
You will be directed to the Designer desktop screen. - Click Scripts > SCRIPTS tab.
A table of scripts appears. - Select the row displaying the script to which you want to assign services, and then click Services.
A section displaying the Service field appears. - In the Service field, select the service that you want to assign to the script, and then click Add.
Delete
Info
- The service is assigned to the script, and the service appears in the service table.
- You can remove the assignment by selecting the row displaying the service and then clicking Delete.
- You can hide the section by clicking Services again.