How to Access a Voicemail and Record a Greeting
Written by Pat Parkhill
Updated at August 4th, 2025
You can access voicemail messages (group and personal) and record voicemail greetings on the Agent Panel of your Agent Desktop.
Delete
In earlier LiveVox releases, voicemail was located in a separate VM tab on the Agent Panel.
Accessing a Voicemail
To access a voicemail:
- On the Inbox tab of the Agent panel, in the Voicemail section, select the voicemail that you want to access.
- Click the voicemail number.
The options to play, pause, download, and resolve the voicemail appear.
Recording a Voicemail Greeting
To record a voicemail greeting:
- On the Inbox tab of the Agent panel, in the Voicemail section, select Personal Voicemail.
- Click the gear icon
.
The Record Greeting window appears.
- To start recording the greeting, click the microphone icon
. - To stop the recording, click the stop icon
. - To review the recording, click the play icon
. - To save the recording, click Save.
A message appears stating that the greeting is saved for the voicemail box.
Video Demonstration
The following video shows how to access, play, download, and resolve a voicemail message, and how to record a greeting for your personal voicemail.