Logging Agents Out of the LiveVox Platform
Written by Pat Parkhill
Updated at August 4th, 2025
Before You Begin
Ensure that you have one of the following LiveVox user roles: Manager, Superuser, Sysadmin
You can log out one or more agents from their Agent Desktop if they are not on a call. To do so:
- Log in to the LiveVox Portal.
- Access the Monitor dashboard at the enterprise or call center level.
- In the Voice section, as required, click one of the following tabs: Outbound, Blended, Inbound
- Ensure that the Agents widget appears in the tabular format.Delete
If the Agents widget does not appear in the tabular format, click the Flip to Table View icon
on the widget. -
In the rows displaying the names of the agents to be logged out, select the checkboxes.
DeleteIf you want to log out all the agents, select the checkbox in the column heading.
-
Click the Log off icon
.
The Agent Panel window appears.
DeleteThe Can Be Logged Off column indicates if you can log out an agent from the Agent Desktop. For a given agent, if this column does not contain a checkmark, you cannot log out the agent.
- Click Ok.
A message appears to indicate if the agents are logged out.