Minimum PC Requirements for Administrators (Users) and Agents

Written by Pat Parkhill

Updated at August 4th, 2025

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As with any software, the LiveVox suite of products has minimum hardware and bandwidth requirements in order to function optimally. We've put together a list of those requirements below:

Minimum Requirements

Agent Desktop Native

Hardware	Processor	256 Mhz
	RAM	256 MB
	Display	Minimum resolution of at least 1024 x 768
	Peripherals	Network adapter 10/100 Mbps 16-bit Sound Card or equivalent (separate or built-in) Quality pair of noise-cancelling USB headphones with a microphone
Software	Operating System	Windows 7+ Mac OS X 10+ Linux
Software	Environment	Citrix, Microsoft Server 2012R2, 2016
Security	SIP/HTTPS	TLSv1.2
Security	RTP	AES-128-CM, SHA1 80
Network	Codec	Opus
	Codec Bandwidth	Opus is a variable rate codec, on average users +25 kbps
	Web Traffic and Voice bandwidth	80 kbps (55kbps for data +25 kbps for voice)

Administrator (User) Systems

Specifications		LiveVox Portal (LVP) Desktop	Mobile	Tablet
Hardware	Processor	1 Ghz or faster 32-bit (x86) or 64-bit (x64)	N/A	N/A
	RAM	2 GB	1 GB	1 GB
	Display	A screen with a resolution of at least 1280 x 1024 px	A screen with a resolution of at least 1136 x 640 (300+ ppi)	7"+ display with a resolution of at least 1024 x 768 (300+ ppi)
	Peripherals	Network adapter 10/100 Mbps 16-bit Sound Card or equivalent sound device (separate or built-in)	N/A	N/A
Software	Operating System	Windows 7+ Mac OS X 10+ Linux	Android 5.1+, iPhone 6+	Android 4.4+, iOs 10+, Windows 8+
	Environment	Citrix, Microsoft Server 2012R2, 2016	Android 5.1+, iPhone 6+	Android 4.4+, iOs 10+, Windows 8+
	Internet Browser	Latest versions of Microsoft Edge, Google Chrome, Mozilla Firefox, and Safari 9+	Google Chrome (latest version), Firefox (latest version), Safari 600+	Microsoft Edge, Google Chrome (latest version), Firefox (latest version), Safari 600+
Network	Bandwidth	Minimum bandwidth 500 Kbps	Minimum bandwidth 250 Kbps	Minimum bandwidth 500 Kbps