Running the Audio Wizard in LiveVox Communicator (LVC) v5.3
Use this diagnostic tool when you are unable to establish an audio path through LiveVox Communicator (LVC) v5.3
Written by Pat Parkhill
Updated at August 4th, 2025
If you are having difficulties establishing an audio connection using the LiveVox Communicator (LVC) v5.3 application, there is a tool called the Audio Wizard that can assist you. The Audio Wizard within LVC allows you to confirm the different aspects of your audio connection, including:
- Headset speakers (including volume)
- Microphone access
- Camera access (if using LVC for other non-LiveVox applications)
Running the Audio Wizard
- Open LVC v5.3.
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Navigate to the Settings icon in the upper-right corner of the application:
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Find the Media tab and click on Audio:
- From this tab, you'll be able to check all of your devices. You'll want to make sure that your input and output devices are your headset microphone and ear-coverings, as well as your input and output speakers. This will ensure that, when taking a call, the customer's voice is coming through the appropriate output.