Sending Messages to Agents
Written by Pat Parkhill
Updated at August 4th, 2025
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Before You Begin
Ensure that you have one of the following LiveVox user roles: Manager, Superuser, Sysadmin
You can send messages to one or more agents when they are logged in to the Agent Desktop. To do so:
- Log in to the LiveVox Portal.
- Access the Monitor dashboard at the enterprise or call center level.
- In the Voice section, as required, click one of the following tabs: Outbound, Blended, Inbound
- Ensure that the Agents widget appears in the tabular format.Delete
If the Agents widget does not appear in the tabular format, click the Flip to Table View icon
on the widget. - In the rows displaying the names of the agents to whom you want to send a message, select the checkboxes.Delete
If you want to send a message to all the agents, select the checkbox in the column heading.
- Click the Send Message icon
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The Agent Panel window appears.
DeleteThe Can Message Be Sent column indicates if you can send a message to an agent. For a given agent, if this column does not contain a checkmark, you cannot send a message to the agent.
- In the Message to Agents field, enter your message to the agents, and then click Ok.
A message appears to indicate if your message was sent to the agents.DeleteYour message appears on the Agent Desktop of the agents, along with your name and the time that the message was sent.