How Are Grades Added to a Scorecard?
Written by Pat Parkhill
Updated at August 4th, 2025
U17
To add grades to a scorecard:
- Log on to the LiveVox Portal.
- On the WFO tab, click SpeechIQ > Configuration > Scorecard.
The Scorecards window appears.
- Double-click the scorecard for which you want to add grades.
The scorecard appears on the Settings tab. - On the Grades tab, click New.
The Grade Form window appears.
- Specify values in the following fields.FieldDescriptionName
Specify a name for the grade.
Min Score %Specify the minimum grade.
Max Score %Specify the maximum grade.
Require CommentSelect this checkbox if you want to enter a comment for the grades.
- Click Add.
The grades appear on the Grades tab. - Click Save.
Info
You can view a summary of all the changes made to the scorecard on the History tab. The timestamp in the Changed On column of the tab is represented in Eastern Time.
U19
To add grades to a scorecard:
- Log on to the LiveVox Portal.
- On the WFO tab, click SpeechIQ > Configuration > Scorecard.
The Scorecards window appears.
- Double-click the scorecard for which you want to add grades.
The scorecard appears on the Settings tab. - On the Grades tab, click New.
The Grade Form window appears.
- Specify values in the following fields.FieldDescriptionName
Specify a name for the grade.
Min Score %Specify the minimum grade.
Max Score %Specify the maximum grade.
Require CommentSelect this checkbox if you want to enter a comment for the grades.
- Click Add.
The grades appear on the Grades tab. - Click Save.
Info
You can view a summary of all the changes made to the scorecard on the History tab. The timestamp in the Changed On column of the tab is represented in Eastern Time.