Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Contact Us
  • Home

Agent

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Administrator
    Quick Start Contact Management Campaign Management Monitoring Reporting & Analytics CRM Agent Desktop SMS Messaging Attempt Supervisor SpeechIQ Script Email Chat Ticket BI (Business Intelligence) Wallboards API Voice
  • Agent
    Getting Started Using the Agent Desktop Understanding Your Agent Role
  • Troubleshooting
    Diagnostic Tools Error Messages Agent Desktop Troubleshooting Call, Email, or SMS Troubleshooting Reporting & Analytics Troubleshooting Community-Customer Service
+ More

Getting Started
  • Establishing an Audio Connection
  • Using the Agent Panel
  • Resetting Your Password
  • Logging in to the LiveVox Communicator (LVC)
  • Choosing a Headset for LiveVox Use
  • LiveVox Communicator (LVC) Overview
  • Transferring Voice Calls

Using the Agent Desktop
  • Understanding Agent States
  • Scheduling a Callback
  • Receiving an Inbound Call
  • Using Termination Codes
  • Making an Outbound Call
  • Understanding Call Controls
  • Managing the Email Inbox
  • How to Access a Voicemail and Record a Greeting

Understanding Your Agent Role
  • 10-Digit Manual with Transfer (10DMT) Agents
  • Human Call Initiator (HCI) Clicker Agents
  • Human Text Initiator (HTI) Clicker Agents

Popular Articles

  1. Managing a Ticket
  2. Running the Qualify Test
  3. Unable to Generate Call Recording or Screen Recording
  4. Understanding Qualify Test Results: Location
  5. Agents Cannot Use Templates for Sending Email and SMS Messages
  6. Determining if a Phone Number Is a Wireless Phone Number
  7. Unable to Log in as an Administrator or Agent
  8. Capturing an Agent Desktop Native (ADN) Log
  9. The Customer Community Hub

Copyright 2025 – testcompanylivevox.

Knowledge Base Software powered by Helpjuice

Expand